Frequently Asked Questions

Can I change the wording? Yes. All wording on the website is an example only. You can have any wording you would like, of which we will set to fit into the design. This is all included in the price. Can I include a poem or phrase? Yes. We will fit this into the invitation or stationery as appropriate, in some cases it might not be feasible as it will cause the text size to be too small and hard to read. How do I know if my wording will fit on the invitations? We have a qualified graphic designer to set your stationery, whom is experienced in the layout of text and will ensure your wording will sit correctly. We will contact you to discuss alternative options if we feel any part of your stationery is not going to work. You will also receive a proof so you can check this has all been done to your satisfaction. Do you seal the envelopes? No we do not seal the envelopes. We do not put the invitations in the envelopes and we do not seal them so you are able to include anything extra you may want to and so you can check your order. Do you have a minimum order? Yes we do have minimum order quantity on our in stock designs. On the wedding invitations we would only have a minimum for a really small order. What is the Order Process? Ordering for all in stock designs is easy Select the style/size of card  Click the shopping cart Enter the item number Enter quantity and click Shipping will be calculated and tax for those living in Indiana You can include your wording in the special instructions or mail them in a separate email We create a proof which is emailed to you for approval You approve the proof (after any requested changes are made) Your stationery is printed and shipped to you and if your local you can pick it up Can I wait until I receive my RSVPs back before ordering items such as place cards, programs, menu cards, gift tags etc.? Yes, in fact we recommend this, as you will then be able to provide us with all the correct names for personalizing these items. In general we can print these items fairly quickly as we understand your wedding date will be approaching quickly once your RSVPs have been returned. Should I order extra invitations for spares? It is recommended you add at least 5-10 blank invitations to your order to allow for last minute and /or fill in guests for theose who can not attend. These will have a blank space for your to handwrite guest names, accompanied with a blank envelope in your chosen color.

How do we view our stationery to approve it?
A proof via email will be sent within 2-3 working days upon receipt of full payment and submission of guest information.

How should I supply the guest names and addresses?

You can send your guest list via excel or a word document. Type all names exactly as you would like them to be spelt and written. eg. Mr & Mrs Smith, John and Jane Smith, John & Jane. Once we import them into our system we will then send the list back to you for proofing as our system will zip code check and if there is a wrong zip code it will pick up the mistake. We have found it very beneficial to have you proof the list because you will see mistakes that you missed when sending the original list.

How do I pay for my wedding invitations?
Paymnet options are arranged when booking your invitations, we accept paypal and personal checks.

Can I pay a deposit for my stationery to be setup?
We only do deposits when working with our wedding customers or special orders.

How long will it take for me to receive my order?
Upon receipt of the order, payment and wording, we begin the design process of creating your proof. This takes approximately 2 working days and in some cases can be sooner. Once we have a confimed proof we start printing and ship your order as soon as it is completed.

Can I change the colour of one of the designs?
We can change the colour on some of our designs. On the in stock design an icon has been placed by the item number on those that can be changed.

Can I change the font/s?
Yes we can change the font/s used in our designs.

We have samples of some of our fonts on our fonts page but we have several others that we use. If you have a name of a font you would like us to use please email it to us and we will do our best to accommodate you with that font or one similar.

In most cases our customers are comfortable with us suggesting fonts.

Do you send out samples?
We will send samples of our papers so you can get a true color. We don’t have extra’s of all the wedding invite’s as we only make enough per order and only in some cases do we make extra’s that we would have as a sample.

We can send samples of any of our instock designs. Please inquire.

Do you have a showroom I can visit?
Our online gallery is our showroom. For local customers we do make appointments and you can see samples of our work.

Can you deliver internationally?
Yes. We can deliver to some international locations. All international orders must be paid by credit card or Paypal and you are responsible for the shipping and any customs.

How do I supply my photos?
Images can be supplied either via email, on disk or as a hard copy photograph. Please do not alter images (e.g. change size or colour) as this is part of our service and ensure digital images are at the highest possible quality. Emailed images must be supplied as a JPEG that is no larger than 3MB and no smaller than 300KB.  We will examine your images upon receipt and advise if they are not suitable to be used for print.

Can I use professional photos?
Yes you can use professional images; however these may be protected by copyright laws and cannot be reproduced without permission from the photographer. You will need to get consent from your photographer. We will give credit to the photographer. If you have further questions please contact us.